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Customer Service
After Sales Technical Support and Spare Parts
All after sales technical support and spare parts request are required to be made by completing this form.
To ensure the best possible service please send us your enquiries by filling out the form. This form is for completion by the installing company (not by the end user).
For non-account holders we will require credit card details PRIOR to attending site. Spare parts must be paid for in full prior to despatch.
Please note spare parts are non-returnable.
No charges will occur for work carried out that falls under the manufacturer's warranty terms and conditions. All work carried out that does not fall under the manufacturer's warranty will be charged for at standard service rates.
Please endeavour to provide as much information as possible to ensure the quickest possible response. Note that serial numbers, model numbers and full date of install (D/M/Y) are required prior to service call out.
Request type
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After Sales Technical Support
Spare Parts
Date*
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DD slash MM slash YYYY
Unit Details
Model Number*
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Serial Number*
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Date of Install*
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DD slash MM slash YYYY
Fault Description*
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Company Details
Company Name*
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Company Address*
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Suburb*
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Postcode*
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State*
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State*
ACT
NSW
NT
QLD
SA
TAS
VIC
WA
Contact Name*
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Phone*
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Email*
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Checkboxes
Site Details are the same as Company Details
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Site Details
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Company Name*
*
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Site Address*
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Suburb*
*
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Postcode*
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State*
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State*
ACT
NSW
NT
QLD
SA
TAS
VIC
WA
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Site Contact*
*
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Phone*
*
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Special Requirements
I have read and accept warranty terms and conditions
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I have read and accept warranty terms and conditions
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Customer Service
After Sales Technical Support and Spare Parts
